CANCELLATION POLICY

We understand that unplanned issues can arise, and you may need to cancel an appointment. Should this occur, we request that appointments be cancelled at least 48 hours in advance.

Unfortunately, when a patient cancels with less than 48 hour’s notice, this prevents other patients from utilising this time to see Dr Lai-Smith, and in these cases we may charge a cancellation fee of $100.

This fee is not claimable through Medicare or your private health insurance and must be paid prior to booking your next appointment.